The varvis® onboarding process
Welcome to the varvis® software! We understand that, as a new customer, navigating through a new software platform can be overwhelming. That’s why we’ve created this comprehensive guide to get an overview of all the steps in the process. Our mission? To facilitate a smooth onboarding to our reliable and high-performance varvis® software and this step-by-step walk-through will ensure you make the most out of it.
Step 1: Contact form submission
Begin by filling out our contact form and providing key details about your needs. This step allows us to better understand your requirements and tailor our approach to your specific challenges.
Step 2: Schedule a demo presentation
Following the contact form submission, our dedicated international sales team will reach out to you to schedule a personalized demo. This live demo is usually held online and will convey the features and functionalities of the varvis® software, giving you a direct insight into how our software can address your needs. Ask questions, seek clarification about features, and discuss how the varvis® software can be configured to align with your workflow. We are happy to communicate with you in any of the five major European languages (English, German, Spanish, French, and Italian). Just let us know your preference and we will guide you through every aspect of the software.
Step 3: Account setup and trial phase
To prepare for a free trial of our software, the first step is to set up a trial account. Simply fill out our “varvis® Onboarding Questionnaire” and we will do the rest. Once the trial account is set up according to your preferences, you’ll receive instructions to upload up to 80 analyses. Following the introductory training, you’ll have 14 calendar days to test the software.
Step 4: QC Feedback and workflow optimization
After experiencing all varvis® software features during the trial phase, you’ll have the opportunity to transition seamlessly into becoming a valued varvis® customer. We prioritize quality control (QC) feedback and workflow optimization to enhance your experience every step of the way, with dedicated support for a fluent migration, reduced downtime, and quick adaptation to standardized processes. With the varvis® software, you can speed up your diagnostic processes by exploring the configuration options and settings of the software together with our customer support team.
Step 5: Performance test reports
We put great emphasis on the performance evaluation process, and it is therefore per default part of our onboarding process for our new customers. Customers simply have to sequence suitable reference samples (e. g. GiaB consortium samples) to evaluate the detection of SNVs and Indels. We also provide a streamlined solution for the evaluation of the CNV analysis that does not require the use of expensive orthogonal methods. The varvis® team generates detailed performance test reports that can become part of your laboratory quality management system. The performance test report in conjunction with the varvis® software’s IVDR certificate demonstrates that your in-house test meets IVDR analytical performance requirements.
Step 6: Training and support
We understand the importance of ongoing support and training. Therefore, you will also have free access to our varvis® Academy where we provide step-by-step guides and video tutorials. Additionally, for a deeper understanding of software’s capabilities, you can explore our YouTube channel where we regularly upload recordings of webinars and supplementary content. Furthermore, the international customer support team is always available to answer questions, guide through the process, and provide tailored recommendations based on your needs and goals.
Conclusion
Congratulations! You’ve successfully navigated the varvis® onboarding process. By following these steps, you are well-equipped to utilize the full potential of our software, enhancing your lab efficiency and productivity. Remember, the varvis® team is always there to support you on your journey.
Welcome to a new era with the varvis® software!
Onboarding Program
Testing phase
- demo presentation
- 14 days of free trial
- software training and support
Set up for clinical routine
- software configuration
- QC feedback and workflow optimization
- SNV and CNV performance evaluation
- dedicated technical support
- free access to the varvis® Academy
- continuing training
About the varvis® software
The varvis® software is the first genomics software certified end-to-end as a Class C medical device under IVDR. It is tailored to support the entire NGS workflow, from raw data processing to genomic data management and variant interpretation. Automated CNV and SNV analysis are fully integrated into the NGS workflow and clinically validated for panels of all sizes including WGS. Our services include first-class support, training, automated quality control and validation compliant with IVDR. The varvis® software is designed to accelerate the diagnosis of patients.
